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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
HHC welcomes the opportunity to serve you. In order to successfully respond to your needs and serve you to the fullest, the following policies and procedures apply to all catering orders.
Catering services are available:
Monday – Friday from 6:00am to 4:00pm
Closed Saturdays, Sundays & Holidays
We recommend placing your orders as early as possible. While every effort is made to accommodate all catering requests, we cannot guarantee service for events within 3 working days.
Events or menu items cancelled after the original placing of your order will result in the following charges:
Cancellations within 72 hours of event – 33% of total cost of event
Cancellations within 48 hours of event – 50% of total cost of event
Cancellations after noon the day prior to the event – 100% of total cost
HHC will confirm your order within 24 business hours by phone or e-mail. Hospital department events require charge number prior to the event for billing. Outside clients not using a charge number are required to pay 25% down 2 weeks prior to the event. The balance is due the day of the event. Outside clients are subject to 8% sales tax. Non hospital events may be paid by cash, check or credit card.
For deliveries or pick ups before 6:00am or after 4:00pm an additional charge of $15 per hour will be assessed for each hour they must stay to retrieve or set up equipment.
Any additional staff needed for weekend events will incur a $15 per hour charge with a 3 hour minimum
If we have to make a return trip to deliver or pick up equipment due to locked rooms, meetings running late, and equipment moved to another room, or any reason that requires us to make a return trip without prior notice an additional $15 charge will be charged.
Uniformed attendants are available for your catering events for a price of $15 per hour per attendant with a 3 hour minimum. When calculating total hours set up and clean up time must be factored in. A HHC team member can help you calculate the total hours.
Pricing is subject to change due to market conditions. All items may not be available year round due to the seasonality of some items. Minimum orders may apply to some items please see item description for details.
No tax or service charge applied to any HH department
Customers are responsible for booking their own room please remember to add half hour to start and finish time for set up and clean up.
For events at Corporate University (Dowdle Center) please call (256) 265-8025. We can arrange for any additional rentals your event may require with no additional up charge cost to you.
If you would like the catering team to set up and break down the room an additional $100 will be charged to your bill otherwise room set up, break down and reset is your responsibility.
If you arrange for your own furniture or equipment, HHC expects it all to be in place when we arrive to set up for your event. If it is necessary for the HHC team to move furniture and appropriate fee will be applied to your bill.
For any menu item that does not automatically come with china service , we may provide this to you at the cost of $3.00 per place setting. Each place setting includes china, flatware, glassware and napkin. You are responsible for any lost or broken items. Table linens are also available for rent, for standard 6ft long tables for the cost of $3.00, 54” square linen for $2.50. For all other sizes and skirting or special linen needs we can arrange rental from a vendor for cost plus 15%.
HHC is closed on Saturdays and Sundays, we are also closed for all major holidays. These include: New Years Eve, New Years Day, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Special diets ranging from low fat, low sodium, vegetarian, and vegan can be accommodated. Please contact the catering team to discuss options that may be available. Indicate the need for a special plate on your order with the exact restrictions that we need to follow. There may be an additional charge for some special diet plates.
Our creative team can help you customize your menu, develop a theme and provide just the right atmosphere. In addition to our fine food and service, we can assist you with linen, arrangements as well as props and decorations. It’s all part of our personalized service at HHC.
Based on public health and safety concerns we are not allowed to package leftover food. It is your responsibility for proper handling of any leftovers items that may be taken. There are also limitations on food that can be left out for extended periods of time. Clients are not allowed to take our baskets, platters, trays or other equipment from events. Any missing equipment will be billed to the client. Thank you for your understanding.
The culinary and catering teams at Huntsville Hospital know that accuracy and timeliness are everything when it comes to the success of your event. HHC commits to all our customers our service guarantee. If your catering order is not complete and ready on time, we will deduct 25% from your bill.
